Trazos Transfers
Shipping!
Shipping!
4.28 / 5.0
(18) 18 total reviews
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For any questions call:
(805) 889-6034
Monday-Friday 10 AM-5 PM
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Did not show me a sample as promised, which led to an error in the customization. They then continuously gave delayed responses and then began to ignore my messages requesting to resolve the issue. Our backdrop ended up not going as planned because of this. A great initial interaction, very disappointing product and customer service.
Hi Taj,
We’re truly sorry to hear about your experience and that we did not meet your expectations this time. Providing clear communication, timely samples, and ensuring a smooth process are very important to us, and we regret that we fell short in your case.
Please know that this does not reflect the standard of service we strive to maintain. We would love the opportunity to make things right for you. If you could reach out to us directly at trazosteam@gmail.com, we’ll personally review your order and work on a fair solution together.
We genuinely appreciate your feedback as it helps us improve, and we hope we can regain your trust in the future.
Great service and very happy customer.
The Hello Kitty cut outs I ordered are absolutely gorgeous! They made the changes I wanted to sizing and the pricing was the most reasonable I found! Even more so than DIY! Communication was easy and shipping quick! We got ours in 15 days! Thank you so much!
the best
Perfect