Shipping!

Hi Zayda :)
We’re sorry to hear you felt this way, and we’d like to clarify a few important points for anyone reading.

At Trazos, all custom cutouts are printed exactly as the image uploaded by the client at checkout unless a design service is selected. In this case, the order was produced correctly based on the file that was submitted. There was no production or quality error on our end.
Large format printing depends entirely on the resolution of the image provided. If a low resolution file or screenshot is uploaded, it will appear pixelated when enlarged. This is clearly outlined on our website prior to purchase.

Regarding sizing, all dimensions are selected by the customer at checkout, and the order is produced accordingly. In this case, the items were printed at the exact size chosen.
While we do sometimes take the time to enhance files when possible, any edits, adjustments, or improvements fall under our Basic Design option, which is recommended when changes to the file are needed.

We also dedicated significant time reviewing this case, explaining the process in detail, and offered a reprint at cost as a courtesy. While we always aim to assist, we cannot take responsibility for issues that originate from the file or selections provided at the time of purchase.

We value transparency and stand behind the quality of our work and process.